Privacy Policy
Last Updated: January 29, 2026
penso ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.
Information We Collect
Information You Provide
- Journal Entries: The text content, mood selections, and photos you add to your journal entries
- User Preferences: Your name (optional), notification settings, and app preferences
- Feedback: Feature suggestions and feedback you submit through the app
Information Collected Automatically
- Account Information: We create an anonymous account for you automatically. You can optionally sign in with Apple or Google to sync your data across devices and protect it from loss. If you sign in, we receive your name and email address from your chosen provider.
- Analytics Data: We collect anonymous usage statistics to help us improve the app
- Crash Reports: If the app crashes, we collect technical information to help us fix bugs
How We Use Your Information
We use your information to:
- Store and display your journal entries within the app
- Personalize your experience with greeting messages
- Send notification reminders (if enabled)
- Improve app functionality, stability, and user experience
- Identify and fix crashes and technical issues
- Respond to your feedback and feature requests
Data Storage and Security
Secure Cloud Storage
Your journal entries, photos, and personal data are automatically synced and encrypted in our secure cloud, ensuring your reflections are always backed up. Important: To recover your data when switching devices or reinstalling the app, you must sign in with Apple or Google. Without signing in, your data is tied to an anonymous account that cannot be recovered.
Cloud Services
We use the following cloud services for app functionality:
Firebase (Google)
- Firebase Authentication: Creates and manages your account (anonymous by default, or linked to Apple/Google when you sign in)
- Firebase Firestore: Securely stores your journal entries and preferences in the cloud with encryption
- Firebase Storage: Securely stores your photos and profile picture in the cloud with encryption
- Firebase Analytics: Collects anonymous usage data to improve the app
- Firebase Crashlytics: Collects crash reports to help us fix bugs
Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Data Retention
- Journal entries: Securely stored in the cloud until you delete them or delete your account
- Account: Maintained until you delete your account through the app
- Analytics data: Retained for up to 14 months, then automatically deleted
- Crash reports: Retained for up to 90 days
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Your Rights
You have the right to:
- Access: View all data stored in the app
- Delete: Remove all your data through the app's Settings ("Delete my data")
- Export: Your data remains on your device and can be backed up through iCloud
- Opt-out: You can limit analytics by enabling "Limit Ad Tracking" in iOS Settings
Account Deletion
You can permanently delete your penso account and all associated data at any time. To delete your account:
- Open the penso app
- Go to Settings (gear icon in the bottom navigation)
- Tap on your Profile at the top of the screen
- Scroll down and tap "Delete Account"
- Confirm your decision in the dialog that appears
What gets deleted:
- All your journal entries and photos
- Your mood check-ins and streak history
- Your user preferences and profile information
- Your anonymous account and any linked Google account data
- All data stored locally on your device
- All data synced to our cloud servers (if you signed in with Google)
Note: Account deletion is permanent and cannot be undone. Once deleted, your data cannot be recovered.
Children's Privacy
penso is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: hello@getpenso.app
By using penso, you agree to this Privacy Policy.